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| Marketing Automation Salespoint Corporate provides you with timely ROI data on the effectiveness of your advertising and marketing campaigns so that you can optimise your valuable time and resources. Easily track the effectiveness of individual initiatives and long-term, integrated marketing campaigns. Know precisely where to find your most highly qualified leads. Keep your finger on the pulse of demographic and market trends affecting your business with instant access to standard and customised reports. Among other benefits, Salespoint Corporate allows you to: Measure and maximise campaign effectiveness. You can justify your marketing spend and continually improve the effectiveness of all your marketing activities by leveraging detailed tracking, reporting, and analytical tools that give you precise measurements of the success of everything from a single press advertisement to a year-long multi-media campaign. Increase qualified leads Because leads are captured, recorded, and routed to the appropriate person whether they come from your Web site, telephone, or other source, you never miss a single sales opportunity, and you always know your best sources for finding highly qualified prospects. Sales Force Automation Salespoint's Sales Force Automation functionality enables you to immediately boost the profitability of your organisation by increasing revenues and reducing operational costs. Forecast revenues accurately. Track every lead. Follow each deal through the pipeline. Understand where bottlenecks occur - and why. Stay on top of key sales metrics that determine your organisation's success - such as sales pipeline, forecasting, and performance over competitors with instant access to standard and customised reports in any currency. Among other benefits, Salespoint's Sales Force Automation functionality provides: Dynamic
Sales Pipeline Deal Visibility Complete visibility into your sales process enables each member of your sales team to know precisely what the others are working on, so they can collaborate to transform sales prospects into profitable customers. Teams across your organisation can effectively work together to close accounts by scheduling events, assigning tasks, co-ordinating meetings, flagging new opportunities, and updating client files on every account. Opportunity Tracking Because every lead is immediately recorded, automatically routed to the right person, and tracked through the pipeline in real time, no opportunity is ever missed, and no competitive challenge goes unnoticed. Shortened sales cycles Readily adapting to your unique sales methodology or sales process, Salespoint allows you to track, measure, and report on your company's strategic goals and milestones so you can quickly locate and eliminate any bottlenecks that lengthen the sales cycle. Collaborative and consistent customer management. Real-time, company-wide access to detailed account data enables you to facilitate collaboration between sales, customer service & support, and marketing personnel. With instant access to all communication, including email, notes, calls, resolutions, and more, you can collectively manage customer relationships across your entire organisation. Market Trends Visibility It's so easy to review and analyse current and historical sales data that you immediately spot changes in customer behaviour or shifts in key market indicators. Armed with a comprehensive contextual view of both past and current events, your sales organisation naturally responds to evolving customer needs. Customer Service & Support Salespoint's Customer Service & Support application enables you to forge strong relationships and increase customer satisfaction, while dramatically streamlining support operations. Track every interaction with each customer. Be confident that no service call or inquiry will ever be lost or ignored. Stay on top of critical issues such as average time to close cases, case volume by product, with instant access to standard and customised reports. Customer Service and Support professionals now have the tools they need to surpass the most ambitious quality-of-service or productivity goals you establish. Among other benefits, Salespoint's Customer Service & Support functionality allows you to: Improve customer satisfaction With systematic case tracking and management, customers will never have to remind your employees about a previous call or incident. You can reduce the possibility of customer inquiries falling through the cracks by automatically routing and escalating support incidents. By maintaining a complete case history with instant access to all customer communication, including email, notes, calls, resolutions, and more, you can ensure all service-level agreement metrics are met or exceeded. Increase productivity of support teams You can support more customers with your existing staff by deflecting inquiries to an online self-service solution. This enables you to automatically capture customer inquiries from your Web site and route cases to specific reps based on customisable business rules. Reduce training costs and provide superior service. An ever-growing, centralised knowledgebase allows you to leverage the knowledge of product experts, standardise solutions handling, improve response time, and shorten the ramp up time for new reps. Powerful search capabilities enable CSRs to quickly locate the right solutions for your customers. Gain insight into top customer issues By analysing and understanding the source of top customer inquiries, customer service and support professionals can proactively address top issues to improve customer satisfaction. In addition, other functional departments - including research and development, manufacturing, purchasing, and product management - can gain valuable insight into product quality issues. Increase revenues through up-selling and cross-selling Because support professionals are empowered with real-time access to a complete customer history, you can use service interactions as an opportunity to sell additional products or services. Present a single face to the customer Integration with call centre and back-office systems enables support reps to access relevant customer information such as inventory levels, delivery status, and billing information without leaving Salespoint. As a result, companies can deliver more effective customer service through a single point of contact. Reporting & Analysis Salespoint includes a robust, yet easy-to-use reporting and analysis tool that allows any user to run standard reports or create customised reports to gain valuable insight into your customer relationships or business. With an intuitive interface, anyone in your company can create new reports on the fly - without requiring IT or programming resources. In addition, you can easily export data to Microsoft Excel™ or CSV files for additional analysis or integration with external information. Sales Reporting & Analysis Sales Pipeline Visibility Identifies which deals are most likely to close and the largest deals in your pipeline, enabling you to align resources with your most strategic deals. Sales Process Analysis Provides insight into why you are winning and losing deals, so you can understand where your Sales Executives need better tools or training and share sales methodology best practices across your sales organisation. The Enterprise Infrastructure Salespoint Corporate includes a new multi-level Enterprise Infrastructure, which delivers a number of advanced capabilities essential to the specific needs of larger enterprise customers. Customise for Multiple Divisions Salespoint provides administrators and end users with hundreds of ways to customise the product to meet their specific business needs. Unlike conventional CRM applications, Salespoint provides an easy and straightforward bureau support process for customising the solution for personal preference or company use - without tapping into IT resources. And because there is no need to synchronise changes with client software or other databases, all customisations can be done on the fly and instantly deployed across your entire user base. With Salespoint Corporate, the software extends its customisation-made-easy features to companies with complex customer-facing organisations, such as multiple sales groups or multi-level international divisions. This allows each department or division within your company to deploy and maintain its own profiles, permissions, and other unique customisations. For example, field sales teams can establish different data fields and priorities than an inside sales team or customer support organisation. Among other customisation options, you can:
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